Last updated: 2 October 2026
1. Business Information
These Terms & Conditions apply to services provided by:
Legal business name: Bart RV Productions
Trading name: We Drive You
Address: Keurenplein 41, Unit C3127, 1069 CD Amsterdam, the Netherlands
KVK number: 84654589
VAT number: NL003533743B67
Email: wedriveyou@protonmail.com
Website: https://wedriveyou.nl/
In these Terms & Conditions, “We Drive You”, “we”, “us” and “our” refer to Bart RV Productions trading as We Drive You. “Customer”, “you” and “your” refer to the individual or business purchasing or requesting our services.
These Terms & Conditions apply to both private and business customers, unless a provision expressly states otherwise or mandatory law provides otherwise.
2. Services, Booking Requests and Confirmation
We Drive You provides driver services, including driving customers’ vehicles to agreed destinations, such as airports, workshops, other cities or other locations agreed upon in advance.
Our standard service area is the Netherlands. Journeys to or through other countries may be arranged by prior agreement.
A booking request is not a confirmed booking until We Drive You has personally confirmed availability, the agreed service, the price and the relevant arrangements.
Customers are responsible for providing accurate information when requesting a booking, including the pickup location, destination, requested arrival time, vehicle details and any special requirements.
We Drive You may decline a booking request where availability, safety, vehicle condition, legal requirements or other practical circumstances prevent us from providing the service.
3. Pricing and Minimum Booking
The standard hourly rate is €35 excluding VAT, unless another rate has been agreed.
The minimum booking is two hours, resulting in a minimum service charge of €70 excluding VAT.
The applicable VAT will be charged in accordance with Dutch tax law.
Any additional service time, waiting time or other chargeable work must be agreed upon with the customer where reasonably possible.
The agreed service charge covers the driver’s service only. Fuel, tolls, parking and other agreed vehicle-related expenses are additional and are the customer’s responsibility, as described in Section 5.
4. Payment
4.1 Private customers
Private customers must pay the agreed service charge through the designated payment link after booking confirmation and before the service begins.
Additional costs incurred during the service, including fuel, tolls, parking and other agreed travel expenses, will be invoiced after the service and must be paid within 14 days of the invoice date.
4.2 Business customers
Business customers may pay by invoice after the service, unless otherwise agreed.
The invoice will include the agreed service charge and any additional costs incurred during the service, including fuel, tolls, parking and other agreed travel expenses.
Invoices must be paid within 30 days of the invoice date, unless another payment term has been agreed in writing.
4.3 Late payment
If a payment is overdue, We Drive You may take reasonable steps to recover the outstanding amount, subject to applicable law.
Any statutory interest, collection costs or other charges will only be applied where legally permitted and, where required, after the customer has received the appropriate notice.
5. Fuel, Tolls, Parking and Other Expenses
The customer is responsible for fuel, tolls, parking charges and other agreed vehicle-related expenses incurred in connection with the service.
Where practical, the customer may pay these expenses directly using an appropriate bank card or cash. Alternatively, the customer may agree that the driver pays the expenses upfront, in which case the amounts will be added to the post-service invoice.
The payment method for these expenses may be agreed verbally at pickup or through another mutually agreed communication method.
We Drive You will retain receipts or other reasonable records of expenses where practical and will invoice additional expenses using the applicable VAT treatment.
Any unusual or substantial additional expense should be discussed with the customer in advance where reasonably possible.
6. Cancellations and Rescheduling
6.1 Changes made more than 24 hours before the scheduled start
Customers may cancel or reschedule a confirmed booking without a late-change fee if the request is received more than 24 hours before the scheduled start time.
Any payments received for services that will no longer be provided will be refunded, subject to applicable law and any expenses or charges that the customer has separately agreed to bear.
6.2 Changes made less than 24 hours before the scheduled start
If a customer cancels or reschedules a booking less than 24 hours before the scheduled start time, a late-change fee of €15 per booking may apply, subject to applicable law.
This fee reflects the administrative work and disruption associated with a late change, including the difficulty of reallocating reserved time.
If the driver has already been dispatched, We Drive You may also charge reasonable travel costs actually incurred up to the time the cancellation or rescheduling request is received, where legally permitted. Such costs will be explained to the customer.
6.3 Subsequent changes to the same booking
Further cancellations or rescheduling requests relating to the same booking may also incur the late-change fee where applicable.
6.4 Exceptional circumstances and disputes
Customers who believe a late-change fee is unreasonable in their circumstances may contact We Drive You to explain the situation.
We Drive You will consider the circumstances and may waive or adjust the fee at its discretion, subject to applicable law.
6.5 Changes initiated by We Drive You
If We Drive You needs to cancel or materially change a confirmed booking, we will notify the customer as soon as reasonably possible.
Payments for services that are not provided will be refunded unless the customer agrees to an alternative arrangement or applicable law provides otherwise.
6.6 Statutory consumer rights
This cancellation and rescheduling policy does not override any mandatory statutory rights that apply to consumers, including any applicable statutory right of withdrawal described in Section 11.
7. Customer Responsibilities
The customer is responsible for ensuring that:
- The vehicle is roadworthy, properly maintained and legally permitted to be driven.
- The vehicle has valid insurance and any other legally required documentation.
- The driver receives the correct keys, access details and relevant vehicle documents.
- The vehicle has sufficient fuel or charge for the intended journey, unless refuelling or charging has been agreed as part of the service.
- Any known mechanical issues, existing damage, warning lights or other relevant vehicle conditions are disclosed before the journey begins.
- The booking details, including pickup location, destination and timing requirements, are accurate.
- Any special requirements or restrictions affecting the journey are communicated in advance.
The customer must not request that We Drive You undertake a journey that would be unlawful or unsafe.
We Drive You may decline to start or may stop a journey if continuing would create an unreasonable safety risk, violate applicable law or be impractical due to the vehicle’s condition. Where reasonably possible, we will discuss the situation with the customer.
Any resulting charges or refunds will be determined by the circumstances, the agreed booking terms and applicable law.
8. Delays and Circumstances Outside Our Reasonable Control
We Drive You will make reasonable efforts to provide the service at the agreed time and to communicate significant delays promptly.
However, journey times and arrival times may be affected by circumstances outside our reasonable control, including traffic congestion, road closures, accidents, severe weather, vehicle problems, public emergencies and other unexpected events.
Unless otherwise expressly agreed, a requested arrival time is a scheduling target rather than an unconditional guarantee of arrival at an exact time.
Where a delay materially affects the service, We Drive You will communicate the situation as soon as reasonably possible and discuss practical alternatives with the customer.
Any resulting adjustments, refunds or liability will be determined in accordance with the booking agreement and applicable law.
9. Insurance, Liability and Vehicle Condition
We Drive You intends to maintain commercial insurance appropriate for its business activities, including driving customers’ vehicles. The actual scope of coverage depends on the applicable insurance policy, including its terms, conditions, limits and exclusions.
The precise insurance coverage is subject to confirmation. Nothing in these Terms & Conditions should be understood as a representation that a particular type of damage, loss, excess or claim is covered unless that coverage has been verified.
Customers remain responsible for ensuring that their vehicle is roadworthy, legally permitted to be driven and appropriately insured for the intended use.
Customers should confirm with their own insurer whether their insurance permits another person to drive their vehicle for payment and whether any excess, deductible, exclusions or other conditions apply.
Unless expressly agreed in writing, We Drive You does not undertake to cover any excess, deductible, waiver, loss or damage that falls outside its own confirmed insurance coverage or the customer’s applicable vehicle insurance.
We Drive You will exercise reasonable care when providing the service. Responsibility for loss or damage will be determined in accordance with applicable law, the circumstances of the incident and the relevant insurance arrangements.
Customers should inform We Drive You of any existing damage, mechanical issues or other relevant vehicle conditions before the journey begins.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer protections.
10. Complaints and Contact
Customers who have a complaint, concern or question about a booking or completed service should contact:
Email: wedriveyou@protonmail.com
Website: https://wedriveyou.nl/
We Drive You will make reasonable efforts to acknowledge and address complaints promptly and fairly.
Customers are encouraged to provide relevant booking details and supporting information so that the matter can be reviewed.
11. Consumer Rights and Statutory Withdrawal
11.1 Statutory withdrawal right
Consumers who enter into a service contract online or through another qualifying distance-selling method may have a statutory 14-day right of withdrawal, subject to applicable law and any relevant exceptions.
The statutory withdrawal right is separate from the standard cancellation and rescheduling policy in Section 6. The 24-hour cancellation deadline and any late-change fee do not override mandatory consumer rights.
The availability, exercise and consequences of a statutory withdrawal right depend on the circumstances of the contract and the applicable legal requirements.
11.2 Request to begin the service during the withdrawal period
Where a consumer requests that the service begin before the end of the statutory withdrawal period, We Drive You will obtain any express request, acknowledgement or consent required by law before beginning the service.
Where required, the consumer will be informed of the financial consequences of withdrawing after the service has begun, including any legally applicable obligation to pay for the proportion of the service already provided.
Where the law provides that the right of withdrawal ends after full performance of the service, this will only apply if the relevant statutory conditions have been met, including any required prior express consent and acknowledgement.
11.3 Online booking process
Where applicable, the online booking process will provide consumers with the legally required information about withdrawal rights and a suitable way to communicate any required express request or acknowledgement.
Any statutory online withdrawal or cancellation mechanism required by law will be provided where applicable.
11.4 Mandatory rights
Nothing in these Terms & Conditions is intended to remove or restrict a consumer right that cannot lawfully be excluded or restricted by agreement.
12. Applicable Law and Disputes
These Terms & Conditions and the services provided by We Drive You are governed by the laws of the Netherlands, subject to any mandatory legal protections that apply to the customer.
Where a dispute arises, both parties are encouraged to attempt to resolve it through direct communication.
Nothing in this section prevents a consumer from exercising any right to bring a claim before a competent court or other body where applicable law permits.
13. Changes to These Terms & Conditions
We Drive You may update these Terms & Conditions from time to time.
The version applicable to a confirmed booking will generally be the version in force when the booking was confirmed, unless a change is required by law or the parties agree otherwise.
Any material change to the terms of an existing confirmed booking will be communicated to the customer and will not automatically alter the existing agreement without an appropriate legal basis or the customer’s agreement.
The latest version of these Terms & Conditions will be made available on the We Drive You website.